The Top 5 Reasons your RPA is failing you

The Top 5 Reasons your RPA is failing you
Rita Roy Choudhury September 08, 2017

Wouldn’t it kill to have your RPA platform take over and run your processes error free. But reality is far from when you first enthusiastically  embraced RPA. Here are the top 5 reasons that stump your RPA platform today

Handwritten forms

Most RPA systems depend on OCR ergo Obsolete Character recognition technology. This technology reads every character that it sees. The RPA system would flag it as an exception. However if it were to read the character successfully, the input would have to be verified manually.  That implies additional staff for manual intervention which defeats the very purpose of adopting automation.

Signatures

Wouldn’t it be “pie in sky” to have software that would recognize  a signature  or a notary stamp for the validation it implies. Consider a document that does not have a signature but has a weighty notary stamp, would your bot know the difference or would it flag as a dreaded exception. The right cognitive software would discern the difference and move it along the process seamlessly.

Photographs

Photographs challenge RPA platforms, not  for scanning but for processes that require photographs to be cropped to specified dimensions and then digitized. Would cropping be handled manually or could you expect your RPA system to take care of it all in one seamless step.

New York

RPA platforms look for proper nouns and automatically assume you are a Mr New York. I would take an affront to that.  How many times have your process rule stipulated this fine point. You would not have to if your bot were intelligent enough to  recognize New York to be where you lived vs who you are

Read Emails: Wouldn’t it be fantastic if bots could read emails, extract and  then take action. Comes as no surprise that most change requests come in emails. Most of us spend hours poring over emails  validating and verifying change requests, all the while ensuring that no existing contracts are breached.

If these are challenges you see in your RPA process we would like to hear from you