AntWorks Revolutionizes Airlines Claims Processing with CMR+ Intelligent Document Processing Platform Integrated with Pega

AntWorks Inc., a global leader in intelligent automation and document processing solutions, is proud to announce the launch of its groundbreaking CMR+ Intelligent Document Processing Platform, integrated with Pega Workflow Management, tailored specifically to address the claims processing and workflow needs of the airline industry. This innovative solution is set to transform how airlines handle customer claims, ensuring speed, accuracy, and scalability during peak seasons and beyond.

Streamlining Claims Processing for Airlines

As airlines face increasing volumes of customer claims due to flight disruptions, delays, and EU 261 regulations, manual processes have proven inefficient and costly. AntWorks CMR+ provides a robust solution that automates the ingestion, classification, extraction, and management of supporting documents submitted by passengers for claims processing.

Handling Diverse Document Formats with Precision

The platform is designed to process a wide variety of document types and formats submitted by customers, including:

• Identity Documents: Passports, ID cards, and driver’s licenses.
• Travel Documents: Booking confirmations, e-tickets, boarding passes.
• Financial Proofs: Receipts, invoices, IBAN details.
• Legal Authorizations: Power of attorney forms.

With its proprietary AI based Pattern Recognition Technology, AntWorks CMR+ ensures accurate data extraction from structured and unstructured documents—even those of low quality or handwritten formats—while maintaining compliance with GDPR standards.

Seamless Integration with Pega Workflow Management

The integration with Pega enables airlines to automate the entire claim lifecycle:

• Document Ingestion: Documents can be uploaded via email or webforms to Pega and routed directly to the CMR+ platform for classification and data extraction via the smartshape.
• Workflow Automation: Pega’s rules engine allows airlines to configure decision-making processes for auto-approval or rejection based on extracted data. Missing information can be automatically requested from customers through Pega’s communication channels.
• Human-in-the-Loop (HITL): For complex cases or low-confidence extractions, agents can review extracted data via an intuitive interface before finalizing claims.

Key Benefits for Airlines

1. Enhanced Efficiency: Reduce the average handling time (AHT) by automating repetitive tasks like document verification and data entry.
2. Scalability: Handle seasonal peaks seamlessly with scalable architecture supporting unlimited users and use cases.
3. Multi-Language Support: Process documents in multiple languages for international passengers.
4. Improved Accuracy: Proprietary AI-driven algorithms ensure high confidence levels in data extraction across diverse document types and formats.
5. Compliance & Security: Built-in GDPR compliance ensures secure handling of sensitive customer data while maintaining transparency in operations.

Empowering Airlines to Deliver Exceptional Customer Experiences

By leveraging AntWorks CMR+ integrated with Pega, airlines can significantly improve their Net Promoter Score (NPS) by reducing claim processing times and enhancing customer satisfaction during high-stress situations like flight disruptions.